Free QFD Tutorial
This tutorial and
exercise aims to introduce the approach to product, service and software
design decision-making provided by Quality Function Deployment (QFD).
The same thinking can be applied to the development and deployment of
strategy.
In the tutorial you will learn about the construction and philosophy of
the "House of Quality" matrix which is a key tool of the QFD process. Once
you have completed the tutorial you can develop your own simple "House of
Quality" matrix using the blank matrix template supplied.
Tutorial
Before embarking on the tutorial you are encouraged to print a hardcopy of
an example completed matrix and the blank matrix template.
Clicking here will
access an MSWord document containing these two diagrams.
The "House of Quality" tutorial utilizes Flash plug-in software which your
Internet browser will usually load automatically when you click on the
link provided below. If you have difficulty accessing the tutorial you may
need to download and install this free software.
Click here
to visit a site where this software can be downloaded.
To begin the "House of Quality" tutorial
click here.
Exercise
Once you have completed the "House of Quality" tutorial you can
develop your understanding of QFD by completing the following exercise
using the blank matrix template provided.
Consider a product, service, or software system (or web site) currently
produced by your organization. Based on your own knowledge develop a 3 by
3 "House of Quality" matrix (three customer requirements translated into
three technical requirements) for this product completing all the
appropriate sections of the matrix.
When you have completed your matrix, ask yourself:
What insights has the process of developing this matrix provided?
What difficulties did I encounter in constructing this matrix?
In what applications would such a tool be valuable in my organization? |
